Today, companies from different industries are familiarizing themselves and turning to collaboration agreements with managed service providers for the management of certain IT functions, particularly email hosting, customer relationship management (CRM), storage, backup and network recovery and monitoring.
The approach and use of managed services emerges as a preventive tool in terms of management and the risk of losing control over company technologies. The business world changes drastically, regardless of the deployment of solutions focused on the rapid resolution of problems in technology; For this reason, it is necessary to have an expert in administration that supports the requirements of the business and the current environment.
Managed services have been around for a long time, but adoption has been relatively low: just a year ago, only 3 in 10 organizations had an IT management partner, but more than two-thirds have used a provider in the past. last 12 months.
Why have a managed service provider?
It’s easier to respond to IT demands and complexities when you have the right support experts. Keeping up with maintenance costs, multiple hardware and software vendors, and increasing demands for stable system applications for end-user performance takes time and a high level of expertise. Having a managed service provider can produce significant benefits for your business:
- Improving the efficiency and reliability of IT operations is a primary driving factor in having a managed service provider. According to the most recent CompTIA’s Fourth Annual Trends in Managed Services Study , 56% of companies with 100 or more employees and 47% of companies with fewer than 100 employees consider that a management ally streamlines processes in supporting the IT needs of the business.
- Increased security and compliance are key factors for 38% of companies of all sizes. Savings and investment returns are a determining factor for 33% of companies with 100 or more employees and for 28% of companies with fewer than 100 employees.
1. Find a service provider to suit you
Part of the problem between the approach and the adoption of managed services lies in the definition and role that this type of providers is generating in the industry. In these days of software-as-a-service (SaaS), customers (and sometimes providers) remain unclear about what actually constitutes a managed mis webmail login.
Some vendors offer a portfolio of services focused on managing data analysis, business intelligence, and advanced application monitoring. There is currently a growing demand in these areas, but most vendors are looking to extend solutions beyond software management and network infrastructure.
While it’s true that the managed services community hasn’t done the best job communicating the benefits to users, the fact that usage has nearly doubled in the last year suggests that they have already started.
2. Partners, not replacements
It is important to note that while companies increasingly rely on external vendors to cover a portion of their IT needs, medium-sized projects generally complement each other rather than replace the technology needs they require.
Few of these companies contemplate ditching their IT staff just because they join a managed service provider. Instead, especially in large companies, they make the perfect mix between the IT department and the external service team; a merger that adds a strategic vision to the companies and that translates into a win-win relationship.
This also highlights the reasons why organizations turn to managed service providers. Customers are looking for additional benefits such as generating income and helping the business become more efficient. Even security has gone from being an obstacle to the use of services to a reason to have a team of specialists. Companies have changed their views on security as it has become clear that security issues are often the result of human error on the part of internal staff.
In short, the acceleration and demand of IT processes forces companies to turn to the search for a specialist to help solve problems. The growth of the market and the arrival on the scene of management providers offers a complete scenario for the integration of services focused on profitability and use of technology, without forgetting the business model of companies and the requirements in terms of IT.
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