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Zoom Charges In Kenya: The Real Story



Zoom Charges In Kenya

Zoom charges are a problem across the world. Fees businesses charge for phone calls that go over certain hour limits, or for making too many calls in a certain period of time. Kenya is no different, with Zoom charges being one of the main reasons people choose to use VoIP (Voice over Internet Protocol) services instead of traditional telephony. But what is the story behind Zoom charges in Kenya? And what can you do to avoid them? In this blog post, we will explore zoom charges in Kenya and how they’ve become such a problem. We’ll also provide tips on how you can avoid getting charged by Zoom, whether you’re using their service or not.

Zoom began operations in Kenya in 2017

Zoom began operations in Kenya in 2017. The company offers mobile phone service with a suite of features, including voice and video calling, group messaging, and push notifications. Zoom has been targeted by the Kenyan government for its low rates and lack of regulation.


In March 2018, the Kenyan Competition Commission announced that it was investigating Zoom for suspected anticompetitive behavior. The investigation is still ongoing.

Zoom charges subscribers for telephone calls and video chats in Kenya

Zoom telecommunications charges its subscribers in Kenya for telephone calls and video chats, allegations the company denies. According to The Standard, Zoom claims that it is required by Kenyan regulators to charge for both services as part of its licensing agreement. However, some subscribers say that the charges are excessive and unfair.


The company has long been accused of charging high rates for basic telephone service in Kenya. In 2011, a group of Zoom subscribers filed a case against the company in the Kenya High Court seeking an order to stop the alleged unfair practices. At the time, Zoom denied any wrongdoing and said that it had complied with all local regulations.


In January 2018, The Standard reported that Zoom was again facing accusations of unfairly charging its Kenyan subscribers. This time, it was reported that one customer was charged Sh1 million (US$10,000) after making just three phone calls over a two-week period. Another customer was charged Sh500,000 (US$4,000) for making just six video chats in less than two weeks.


Zoom in Kenya has previously denied any wrongdoing and pointed out that its rates are comparable to those charged by other telecommunications providers in Kenya. It has also argued that its monthly fees reflect the cost of providing services to subscribers across Africa

Zoom has been accused of violating the Kenyan Telephone Act of 2002

Zoom is accused of violating the Kenyan Telephone Act of 2002. This act regulates the telecommunications industry in Kenya and sets strict rules for companies operating in the country. Zoom is accused of breaking these rules by charging high fees for services and billing users multiple times.


The act states that companies must provide a two-way voice connection at no more than Kshs. 10 per minute, and must provide free local calling within a specific geographical area. Zoom is also accused of refusing to provide information on how much data users are using, which violates the act’s requirement that companies disclose information on their services.


Zoom has faced similar allegations in other countries, but has been able to avoid punishment because it has been able to negotiate favorable terms with those governments. In Kenya, however, the government is determined to crack down on violators and has threatened to take action against Zoom if it does not comply with the law.

Zoom has disputed the allegations and argued that it complies with Kenyan regulations

Zoom is a mobile phone company that charges high rates in Kenya. The company has been accused of violating Kenyan regulation, but Zoom argues that it complies with the law.


Zoom was founded in 2007 and is headquartered in San Francisco. The company offers a free voice and text messaging service to its customers in Kenya. However, the service is only available to people who are registered with the company and have an active account.


In May 2013, Zoom was fined 10 million Kenyan shillings (about $130,000) by the Kenya Communications Commission (KCC). The fine was for violating KCC regulations prohibiting telemarketers from contacting consumers without prior consent.


Zoom has disputed the allegations and argued that it complies with Kenyan regulations. In a statement released after being fined, Zoom said: “We are disappointed with the decision of the KCC and will vigorously challenge it.”


Zoom has faced criticism for its high rates in Kenya. One customer, named James,said that he pays about 50 percent more for his phone than he does in the United States. Another customer, Martha Muthoni Njeri, said she pays about 650 shillings (about $8) per month for her phone service compared to about 100 shillings (about $1) per month in her home country of Tanzania.


Critics argue that Zoom’s high prices are unfair because they do not take into account factors like inflation or cost of living in

The case has raised questions about

The case of a Kenyan woman who was allegedly charged more than $1,000 for a Zoom video call has raised questions about the cost of such calls and the way they are billed. The woman, Sumaya Hussaini, said she was contacted by Zoom in late 2016 to make a video call with her mother in Somalia. Hussaini said she was told that the cost would be around $10 per minute and was asked to provide bank details so that the payment could be processed. However, when she attempted to make the call, she said she received an error message saying her account had been suspended. Hussaini then filed a complaint with Kenya’s anti-corruption agency but says she has yet to receive a response.


Zoom has denied any wrongdoing and says it is only charging customers for minutes used not for calls but for videos being streamed. However, Husseini’s case raises questions about how such charges are made and what information is required from customers before they are able to make calls. It also raises questions about how legitimate companies operating in Africa can be sure that their charges are fair and acceptable to users.

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